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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mushu Quiggs

June 9, 2025

5  out of  5
rating by Mushu Quiggs
"Russell was extremely helpful!"
We responded:
"Thank you for sharing your feedback! It's wonderful to hear that Russell was able to assist you effectively. We appreciate your kind words and your perfect rating. If you have any more questions or need further assistance, feel free to reach out."
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Lake Shores

June 5, 2025

5  out of  5
rating by Lake Shores
"Working with Mr. Russell was a great experience. I have saved money on my car insurance and I really appreciate it."
We responded:
"Thank you for sharing your experience with Mr. Russell. It's wonderful to hear that you were able to save money on your car insurance. Your feedback is greatly appreciated, and we're glad to know you had a positive experience. If there's anything else we can assist you with, please feel free to reach out."
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Are you kidding me?

June 3, 2025

5  out of  5
rating by Are you kidding me?
"Working with Russell Lewis at James Gowen State Farm has been a great experience! Russell is extremely knowledgeable in all areas of insurance but he helped me with Home & Auto. I had a ton of questions, he was patient, kind & helped me with my two teenage kids and their car insurance, plus my homeowners insurance dropped! Great guy! I’d call him everytime!"
We responded:
"Thank you for sharing your experience with Russell at our agency. Your feedback is greatly appreciated, and we're here to help whenever you need us."
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Chris Hinds

June 2, 2025

5  out of  5
rating by Chris Hinds
"Russell has been straight forward and transparent with everything. He gave me a better value for a cheaper price. I was excited to switch over to statefarm because of Russell."
We responded:
"Thank you, Chris, for sharing your positive experience with us. It's wonderful to hear that Russell's straightforward and transparent approach made your transition to State Farm smooth and valuable. We're delighted that you found a better value with us, and we appreciate your trust in our services. Your feedback motivates us to continue providing excellent service."
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Serena Spann

May 7, 2025

5  out of  5
rating by Serena Spann
"Russell Lewis is so patient, very personable and treated me with respect. All encounters with him were very professional."
We responded:
"Thank you, Serena, for sharing your experience with Russell. It's wonderful to hear that he provided you with such professional and respectful service. Your feedback is greatly appreciated and helps us continue to deliver the best possible service."
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Dylan Mashburn

April 8, 2025

5  out of  5
rating by Dylan Mashburn
"Kathryn is amazing, and gets you the best deals! Everyone there is amazing!!"
We responded:
"Thank you so much for your kind words, Dylan! We're delighted to hear that Kathryn and the team have made a positive impact on your experience. Your feedback means a lot to us!"
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Pamela Perry

April 3, 2025

5  out of  5
rating by Pamela Perry
"My experience with Erick was awesome! Saved me triple the cost I once experienced on my home and car insurance. Thanks Erick."
We responded:
"Thank you, Pamela, for sharing your experience with Erick. It's wonderful to hear that he was able to help you save significantly on your home and car insurance. Your feedback is greatly appreciated, and we're glad to have you as a valued customer."
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Tim Yarbrough

April 1, 2025

5  out of  5
rating by Tim Yarbrough
"Russell did a great job throughout the whole process!!!"
We responded:
"Thank you, Tim, for sharing your positive experience with Russell. It's wonderful to hear that he provided great service throughout the process. Your feedback is greatly appreciated and helps us continue to deliver excellent service."
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Jacob Butler

April 1, 2025

5  out of  5
rating by Jacob Butler
"I worked with Russell Lewis to get my house, and vehicles insured with State Farm. I had a wonderful, seamless experience and could not recommend him enough. Russell was incredibly responsive and went above and beyond to make this process easy. I have worked with several insurance agents in Arkansas and this was by far the best experience."
We responded:
"Thank you, Jacob, for sharing your experience with us. It's fantastic to hear that Russell provided you with such a seamless and responsive service. We're delighted that your interactions with our team have been the best you've had in Arkansas. Your recommendation means a lot to us, and we're grateful for your trust in handling your insurance needs."
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:Chad Gibson

March 26, 2025

5  out of  5
rating by :Chad Gibson
"Great service. Really polite and quick"
We responded:
"Thank you for your kind words, Chad! We're thrilled to hear you had a positive experience with our team. Your feedback is greatly appreciated!"
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Albert Bass

March 13, 2025

5  out of  5
rating by Albert Bass
"Mr Eric has made this conversation great he has educated on policy's and choices. I can make he is very persistent. He has excellent customer service. He has also saved me money I was happy he stuck it out with me it didn't take convincing it only took him to be knowledgeable. And patient. I appreciate he service. And his time. He is the reason I am coming to state farm. He was very detailed. On policy's and detailed in the coverages. And answered every questions in detail Eric made me feel. Like. Family and just not a customer"
We responded:
"Thank you, Albert, for sharing your experience with us. It's wonderful to hear how Eric's knowledge and patience made a positive impact on your decision to choose State Farm. We're delighted that he provided detailed information and excellent customer service, making you feel like part of the family. Your feedback is greatly appreciated, and we're glad to have you with us."
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Luciana Ridgel

March 6, 2025

5  out of  5
rating by Luciana Ridgel
"My last insurance company moved out of the state and I was left scrambling and trying to find both, car and homeowner’s insurance. Every place that I contacted had the most unreasonable rates and was nowhere near what I had been paying previously until I came I across Christopher Rawlings at the James Gowen State Farm Agency. Christopher was able to get me some competitive rates while also making the process stress free and easy. He did all the leg work! He contacted my mortgage company and all the paperwork was electronically signed the same day. The process was so streamlined that I end up referring my dad as well. I highly recommend this company!"
We responded:
"Thank you, Luciana, for sharing your experience with us. It's wonderful to hear that Christopher was able to assist you with competitive rates and a smooth process for both your car and homeowner’s insurance. We're glad to have made the transition easy for you and appreciate your recommendation to your dad. Your feedback is invaluable, and we're here to help with any future insurance needs you may have."
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Jason Appleby

March 1, 2025

5  out of  5
rating by Jason Appleby
"I signed onto the insurance because the broker Chris, who called me months ago when I didn’t need it made an impression I remembered it and later on when I did it was easy to sign on! Thanks for the help, Chris! God speed! 😆"
We responded:
"Thank you for sharing your experience, Jason! It's great to hear that Chris made a lasting impression and that the process was smooth when you decided to sign on. We appreciate your feedback and are glad to have you with us. If you need any further assistance, feel free to reach out. Godspeed to you too!"
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Levi Ross

February 25, 2025

5  out of  5
rating by Levi Ross
"Great agent! If he doesn’t know the answer right away he will figure it out and get back to you quickly with answers!"
We responded:
"Thank you, Levi, for your fantastic review! It's great to hear that you appreciate the dedication to finding the right answers quickly. Your feedback is invaluable, and we're glad to have met your expectations. If there's anything else you need, feel free to reach out."
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Kali Moffett

February 20, 2025

5  out of  5
rating by Kali Moffett
"He was very informational about everything and super easy going which is great for over the phone conversations! Got me a quote super quick and easy sign up! Definitely worked around my schedule really well and a wonderful person!"
We responded:
"Thank you, Kali, for sharing your experience! It's great to hear that the process was smooth and accommodating to your schedule. Providing clear and helpful information is always a priority, and it's wonderful to know that it made a positive impact on your experience. Your feedback is truly appreciated!"
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Bryan

February 15, 2025

5  out of  5
rating by Bryan
"Russell was very professional and made the experience very easy."
We responded:
"Thank you, Bryan, for sharing your positive experience with Russell. It's wonderful to hear that he provided you with professional service and made the process easy. Your feedback is greatly appreciated."
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CARNELL Jones

February 14, 2025

5  out of  5
rating by CARNELL Jones
"Mallory is a great employee She very helpful and nice"
We responded:
"Thank you, Carnell, for sharing your positive experience with Mallory. It's wonderful to hear that she was helpful and nice during your interaction. Your feedback is greatly appreciated and will be shared with Mallory and the team. We're committed to providing excellent service, and it's rewarding to know we're meeting your expectations."
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Jason Angerer

February 12, 2025

5  out of  5
rating by Jason Angerer
"Russell helped me out! Very nice guy!"
We responded:
"Thank you, Jason, for sharing your positive experience with Russell. It's great to hear that he was able to assist you and that you found him to be very nice. Your feedback is truly appreciated, and we're glad to have met your expectations. If there's anything else we can do for you, please let us know."
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Michael Roberson

February 4, 2025

5  out of  5
rating by Michael Roberson
"Best insurance company I've ever dealt with."
We responded:
"Thank you for the wonderful review, Michael. "
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K Renee

February 4, 2025

5  out of  5
rating by K Renee
"I’ve had great clear communication with the staff and they are always willing to help. Chris is very professional and helped me switch over my homeowner insurance. Now I have car and homeowner insurance 🙂 Thanks Chris."
We responded:
"Thank you for sharing your positive experience with us. It's wonderful to hear that our team, especially Chris, provided you with clear communication and professional assistance in switching your homeowner insurance. We're glad to have you as a valued customer for both your car and homeowner insurance needs. Your feedback is greatly appreciated!"
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Jesus Gutierrez

January 30, 2025

5  out of  5
rating by Jesus Gutierrez
"Exelente trato exelente comunicasion muy bien explicado todo lo que necesitava saber el joven que me atendio fue muy amable con migo sin duda la mejor aseguradora con la que eh trabajado!"
We responded:
"Gracias por compartir tu experiencia. Nos alegra saber que recibiste un trato excelente y que toda la información fue explicada claramente. Valoramos mucho tus palabras y nos motiva a seguir ofreciendo el mejor servicio posible."
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javier peral

January 25, 2025

5  out of  5
rating by javier peral
"Bro hooked me up with a better deal for my car!"
We responded:
"Hi Javier, Thank you so much for your awesome review! I'm thrilled to hear that you got a better deal for your car. If you ever need anything else, feel free to reach out. "
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Laura Brewer

January 22, 2025

5  out of  5
rating by Laura Brewer
"Kathryn has been amazing every step of the way. She is truly heaven sent as is everyone in this office!"
We responded:
"Hi Laura, Thank you so much for your wonderful review! We're thrilled to hear that Kathryn and the team have made such a positive impact on your experience. Your kind words mean a lot to us. Best wishes, James Gowen's Team"
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Fred Barrow

January 22, 2025

5  out of  5
rating by Fred Barrow
"He was very polite and gave me great details on what I will receive for my money."
We responded:
"Hi Fred, Thank you so much for your kind words and the fantastic 5-star review! I'm thrilled to hear that you found the details provided helpful and that you had a positive experience. If you have any more questions or need further assistance, feel free to reach out anytime. Best regards, James"
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Brianna Tobin

January 22, 2025

5  out of  5
rating by Brianna Tobin
"Russell went above and beyond, very friendly, highly recommend!"
We responded:
"Hi Brianna, Thank you so much for your wonderful review! We're thrilled to hear that Russell provided you with such a positive experience. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out. Best wishes"