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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Frosty

March 11, 2026

5  out of  5
rating by Frosty
"Courtney is awesome"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent James Gowen’s Team here in Jacksonville . "
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vicky mcentire

March 10, 2026

5  out of  5
rating by vicky mcentire
"Great❤️❤️"
We responded:
"Thank you for the 5-star review, vicky! Here on State Farm Agent James Gowen’s Team, we are proud to serve our community and appreciate your recognition. "
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Makesha Hunt

March 10, 2026

5  out of  5
rating by Makesha Hunt
"I had a great experience getting my home and auto insurance with this company. The agent took his time and explained everything. It was a smooth process."
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LaTasha Miller

March 4, 2026

5  out of  5
rating by LaTasha Miller
"Quick, easy, and affordable. I hope my journey with State Farm continues to go as my introduction did. Agent Chris is amazing; he took time to reach out, and provide me coverage that beats my old insurance provided at a cheaper rate. ; ) highly recommended."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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William and Lori Newman

March 2, 2026

5  out of  5
rating by William and Lori Newman
"I had spoken to Russell over a month ago but have not been able to return. He was so personable and professional. Upon my return today we opened new auto insurance. I appreciate how thorough and comfortable the process was."
We responded:
"We are grateful for your 5-star review, William! Thanks for taking a moment to share your positive rating of State Farm Agent James Gowen’s Team here in Jacksonville . "
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Richard Baer

February 23, 2026

5  out of  5
rating by Richard Baer
"Russel Lewis was amazing he hooked me up with not only better coverage but more coverage and a much lower cost for all of it then I was PAYING.for much less coverage!!! THANK YOU, SIR. IM VERY, VERY PLEASED"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Russel was able to assist you in finding better coverage at a lower cost. Your satisfaction is our priority, and we're delighted to know you're pleased with the service. We appreciate your feedback and look forward to continuing to meet your insurance needs."
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Sophia Toth

February 23, 2026

5  out of  5
rating by Sophia Toth
"We’ve been customers for a few years now, and we are so impressed! Great customer service and care for customers."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent James Gowen’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Jacksonville ."
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Capo zapo

January 30, 2026

1  out of  5
rating by Capo zapo
"Bro hooked me up with a better deal for my car! Months go by and it went up like 100 bucks and for some reason i had to keep paying cause they didnt know how to work auto pay"
We responded:
"Hi Javier, Thank you so much for your awesome review! I'm thrilled to hear that you got a better deal for your car. If you ever need anything else, feel free to reach out. "
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Amanda Simmons

January 22, 2026

5  out of  5
rating by Amanda Simmons
"I was referred to State Farm by my best friend last year. When I initially reached out, the cost for coverage was the same as what I was currently paying with Direct. So Chris told me he would keep my number and let me know of any rate decreases. Well today, he saved me $287 /mo by switching from Direct back to State Farm! I am so thankful for his dedication & concern to help me out. That is most definitely above & beyond customer service & customer satisfaction isn’t even a question!! Thank you Chris!!!!"
We responded:
"Thanks Amanda! I appreciate you giving us a chance to take care of your insurance needs. And I'm glad we could save you some money!"
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Sd beman

January 15, 2026

5  out of  5
rating by Sd beman
"Excellent service, painless changes. Whatever you are paying Catherine, it’s not enough. She is the reason you have my business."
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Laquasha Smith

January 2, 2026

5  out of  5
rating by Laquasha Smith
"Russell is amazing and the service is top tier"
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Debbie Lipka

December 23, 2025

5  out of  5
rating by Debbie Lipka
"I was looking for more affordable insurance. Kassandra from StateFarm contacted me. She gave me the best quote. I was still looking. She kept in contact. She is so sweet, and easy to talk to. Her persistence, and personality convinced me. I want her to be my insurance provider. 100%. Ty Kassandra. I’m saving half of what I was paying. 😊. 👊Kassandra!"
We responded:
"Thank you so much for sharing your experience with us! It's wonderful to hear that Kassandra was able to assist you in finding a more affordable insurance option and that her persistence and personality made such a positive impression. We're delighted to have you as part of our State Farm family and are pleased to know you're saving significantly. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Kassandra. "
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Jennifer Winn

December 17, 2025

5  out of  5
rating by Jennifer Winn
"Kassandra with James Gowan State Farm went above and beyond to find me all the discounts she could. She is so easy to work with!"
We responded:
"Thank you, Jennifer, for sharing your experience with Kassandra. It's wonderful to hear that she was able to assist you in finding all the discounts available and that you found working with her so easy. Your feedback is greatly appreciated, and we're delighted to know you had such a positive experience with our team."
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nisha pooh

December 16, 2025

5  out of  5
rating by nisha pooh
"Mrs. Courtney is always nice and has wonderful customer service and always make sure I get the right quote I need"
We responded:
"Thank you so much for sharing your positive experience with Mrs. Courtney. It's great to hear that her customer service and attention to your needs have made a difference. Your feedback is truly appreciated and helps us continue to provide the best service possible."
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Regina Johnson

December 9, 2025

5  out of  5
rating by Regina Johnson
"The representative was great at explaining everything"
We responded:
"Thank you, Regina, for sharing your positive experience. It's wonderful to hear that our representative was able to clearly explain everything to you. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Kevin Miller

November 26, 2025

5  out of  5
rating by Kevin Miller
"Russell was very knowledgeable and treated me with respect and kindness."
We responded:
"Thank you, Kevin, for sharing your experience with us. It's wonderful to hear that Russell was able to assist you with such knowledge and respect. We appreciate your feedback and are glad to know you felt well taken care of. Your satisfaction is important to us, and we're here to help whenever you need."
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Shelly Henard

November 26, 2025

5  out of  5
rating by Shelly Henard
"I can’t recommend James Gowen’s office enough! Julia goes over and beyond for me and has since I opened my first policy with her almost 15 years ago! She truly cares about all of her customers!"
We responded:
"Thank you so much for your kind words and for being a loyal customer for nearly 15 years. It's wonderful to hear that Julia has consistently provided you with exceptional service and care. Your recommendation means a lot to us, and we're grateful to have you as part of our State Farm family."
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Jaydyn

November 25, 2025

5  out of  5
rating by Jaydyn
"Amazing service! I got everything I needed and new insurance for my car!"
We responded:
"Thank you, Jaydyn, for sharing your experience! It's wonderful to hear that you received everything you needed and are satisfied with your new car insurance. Your feedback is greatly appreciated and helps us continue to provide excellent service. If you have any more questions or need further assistance, feel free to reach out."
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Lexi Sipes

November 24, 2025

5  out of  5
rating by Lexi Sipes
"Russell helped answer all my questions and was very helpful! He makes sure you’re getting the most benefits for your budget!"
We responded:
"Thank you, Lexi, for sharing your experience with Russell. It's wonderful to hear that he was able to assist you effectively and ensure you received the best benefits for your budget. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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lenetria wilkins

November 24, 2025

5  out of  5
rating by lenetria wilkins
"I’ve had an excellent experience working with Russell at James Gowen State Farm. He goes above and beyond to answer questions, explain options, and make sure I’m taken care of. The rates he was able to offer were great, and his professionalism and kindness really stand out. Thank you for making the insurance process easy and stress-free. I’m grateful for the great service and wouldn’t hesitate to recommend him to others!"
We responded:
"Thank you so much for sharing your positive experience with Russell at James Gowen State Farm. It's wonderful to hear that he was able to provide you with excellent service and make the insurance process easy and stress-free. Your recommendation means a lot to us, and we're delighted to know that you found the rates and service to your satisfaction. Your feedback is greatly appreciated!"
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Amber Byrum

October 29, 2025

5  out of  5
rating by Amber Byrum
"Chris is fantastic! Easy to talk to, well informed, personable and kind."
We responded:
"Thank you, Amber, for sharing your positive experience with Chris. It's wonderful to hear that you found him easy to talk to and well-informed. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Nancy O'Brien

October 24, 2025

5  out of  5
rating by Nancy O'Brien
"Russell was very informative and straight forward. Very respectful to me. Answered every question. Very knowledgeable. Just excellent all the way around."
We responded:
"Thank you, Nancy, for sharing your experience with Russell. It's wonderful to hear that he was informative, respectful, and able to answer all your questions thoroughly. Your feedback is greatly appreciated and will be shared with Russell and the team. We're delighted to have provided you with excellent service."
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Rhea's Hunky Man!!!

October 17, 2025

5  out of  5
rating by Rhea's Hunky Man!!!
"Mr Russell was very clear and informative about everything that I needed and convinced me that I needed insurance on all my vehicles my recreation vehicle and also my house. No one has done that so far & my wife thought I was funny. So she laughed at me and was happy with the results too. We feel a whole lot more secure with Russell and State Farm insurance because we know you're not going anywhere! It's nice to have someone local that we can talk to if we have an issue or problem. If my wife is happy about it then I'm happy about it. Russell also saved us a little bit of money each month on our insurance for the house which helps during this day and time. So from my wife and I we thank you and very happy to be with State Farm."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Russell was able to provide clear and informative guidance, helping you and your wife feel more secure with your insurance coverage. We're glad to know that you appreciate having a local agent to talk to and that Russell could help save you money on your house insurance. Your satisfaction is important to us, and we're delighted to have you as part of the State Farm family."
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Catherine H

September 29, 2025

5  out of  5
rating by Catherine H
"Russell was very knowledgeable and kind."
We responded:
"Thank you, Catherine, for sharing your positive experience with Russell. It's wonderful to hear that his knowledge and kindness made a great impression. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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GerriJo Hibbs

September 22, 2025

5  out of  5
rating by GerriJo Hibbs
"Kathryn was absolutely amazing to work with. She was informative and efficient and ensured all of my needs were met. 10/10 recommend"
We responded:
"Thank you for sharing your experience! We're thrilled to hear that Kathryn provided such excellent service and met all your needs. Your recommendation means a lot to us!"